Reference

What You Agree To When You Use bck44

Using bck44 means you accept the terms set out here — covering account access, wallet activity through bKash, Nagad, and Rocket, and the rules that apply to your region. Eligibility depends on your local law and the regions we currently support.

Account TermsWallet RulesEligibility by RegionData HandlingContact Rights
bck44 What You Agree To When You Use bck44
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at bck44

Your account data is stored with encryption in transit and at rest. We collect only what is needed to verify your identity, process wallet transactions via bKash, Nagad, or Rocket, and maintain account security. We do not sell your personal data to third parties.

Data Retention

We keep account and transaction records for as long as required by applicable law and our internal audit policy. You can request a summary of what we hold.

Cookie Policy

We use session and analytics cookies to keep your login active and understand how the platform is used. You can manage cookie preferences in your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to lock your account.

Data Requests

To request a copy of your data, update incorrect information, or ask for account deletion, contact us via the email channel in your account settings.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a formal legal concern, use the channels below. For wallet disputes involving bKash, Nagad, or Rocket, include your transaction reference so we can locate the record quickly. We handle legal correspondence separately from general support.

Live Chat Reach our support team directly through the chat widget in your account dashboard for account-related legal questions.
Email Support Send formal legal queries, data access requests, or account closure notices to our support email address listed in your account settings.
Account Help Centre The Help Centre covers account verification steps, wallet dispute procedures, and how to submit a formal complaint in writing.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about account terms, data rights, and eligibility. If your question is not covered here, reach out through live chat or email.

Eligibility depends on your local law and the regions we currently support. It is your responsibility to confirm that online gaming is permitted in your jurisdiction before opening an account.

Yes. Send a data access request to our support email listed in your account settings. We will confirm receipt and provide the relevant records within a reasonable timeframe.

We may suspend or permanently close accounts that violate our terms, including those operating from unsupported regions or misusing bKash, Nagad, or Rocket wallet processes.

Contact support via live chat or email with your bKash, Nagad, or Rocket transaction reference. We will investigate and respond through the same channel you used to raise it.

We post updates to these terms on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically for updates.

Submit a written request via the support email in your account settings. We will process the closure and confirm what data is retained under our legal obligations before deletion.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.